FAQ

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and secure payments through Paypal, Shop, Apple Pay.
Do you offer any payment plans?
Currently, we do not offer payment plans. However, we occasionally run promotions and offer discount codes, so be sure to subscribe to our newsletter for updates.
How long does it take to process my order?
Most orders are processed within 2-3 business days. You will receive a confirmation email with tracking information once your order ships.
What is your shipping policy?
We offer various shipping options depending on your location and desired delivery speed. You can find detailed information about shipping costs and estimated delivery times at checkout.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and estimated delivery times will vary depending on your location.

Returns & Exchanges

What is your return policy?
We offer a 14 days return policy for unworn and undamaged items in their original packaging. You can find detailed information about our return process on our website. 
Can I exchange my jewelry?
Yes, you can exchange your jewelry for a different size or style within 14 days of purchase. Please contact us for assistance with exchanges.
Who is responsible for return shipping costs?
We offer free return shipping within the United States. For international returns, you will be responsible for the return shipping costs.


Jewelry Care & Materials

How do your pieces maintain their shine and resist tarnishing?

Le Pera Jewelry is designed for long-lasting beauty. We use a combination of high-quality materials and advanced plating techniques to ensure your pieces stay vibrant. Here's how:

  • 18k Gold Plating: Many of our pieces feature 18k gold plating, which offers a luxurious look and increased durability compared to lower karat plating.
  • PVD Vacuum Plating: We also utilize PVD (Physical Vapor Deposition) vacuum plating technology for select pieces. This advanced technique creates a strong and adherent bond between the plating material and the base metal, further enhancing resistance to tarnishing and fading.
  • Stainless Steel Base: Our core jewelry utilizes stainless steel, a naturally tarnish-resistant material known for its strength and longevity.

Tarnish Prevention Tips:

Store your jewelry properly: Keep your Le Pera pieces in the provided pouches or airtight containers when not in use.

Minimize contact with harsh chemicals: Avoid exposing your jewelry to lotions, perfumes, chlorine, and cleaning products, as these can break down the plating over time.

Clean gently: Wipe your jewelry with a soft, damp cloth after wearing to remove sweat and dirt.

    How do I care for my Le Pera jewelry?
    To keep your Le Pera jewelry looking its best, we recommend following our care guide. You can find detailed cleaning and storage instructions on our website.
    https://leperajewelry.com/pages/jewelry-care-instructions
    What materials do you use in your jewelry?
    We use high-quality materials, including stainless steel, gold vermeil, 18K gold plating, cubic zirconia, natural gemstones. We are committed to ethical sourcing and sustainability practices.
    Are your pieces hypoallergenic?
    While we use materials generally considered hypoallergenic (e.g., stainless steel), we cannot guarantee that all pieces will be hypoallergenic for everyone. If you have sensitive skin, we recommend checking the specific materials used in each piece before purchasing.
    Do your gold-plated pieces fade?
    Our products are stainless steel and coated with 18K gold and vacuum plated. By following the care instructions, you can enjoy them without fading for at least 3 years.

    Size & Measurements

    How do I find my ring size?

    We recommend getting your finger sized professionally at a jewelry store for the most accurate fit. However, if that's not possible, you can use our size chart at home. 

    https://leperajewelry.com/pages/sizing-chart

    What if I'm between sizes?

    If you're between sizes, it's generally recommended to size up for rings and bracelets to ensure comfort. However, this can be a matter of personal preference. If you're unsure, it's always best to contact us for assistance.

    Do your necklaces come in different lengths?

    Yes, some of our necklace styles come in different lengths. The specific length will be listed in the product description.

    How do I know if a bracelet will fit me?

    We provide the bracelet length in the product description for each bracelet style. You can measure your wrist to see if the bracelet will fit comfortably. (To measure your wrist, wrap a soft tape measure around your wrist bone and note the measurement in inches.)

    Can I adjust the length of your necklaces or bracelets?

    Some of our necklaces and bracelets feature adjustable clasps to allow for some variation in length. This will be noted in the product description.


    Company & Sustainability

    What is your company story?
    We are a brand passionate about empowering women through beautiful and meaningful jewelry. You can learn more about our story and mission on our website.

    Are your practices sustainable?
    We are committed to sustainability and ethical sourcing. We use recycled materials whenever possible and work with suppliers who share our values. 

    Additional Information

    Can I find Le Pera jewelry in stores?
    Currently, Le Pera jewelry is primarily available online. However, we are expanding our reach and may be available in select stores in the future.
    How can I contact you?
    You can contact us by email at hello@leperajewelry.com. We are always happy to answer your questions.